At Ressler Furniture, we are committed to providing our customers with quality furniture and a transparent shopping experience. To ensure clarity regarding returns and warranties, please read the following policy:
Returns:
As of the current date, we do not offer returns on purchased items. We highly encourage our customers to visit our showroom and personally examine the furniture they are interested in before making a purchase. This hands-on experience allows you to assess the quality, details, and suitability of the item for your specific needs.
Our dedicated team is available to provide comprehensive information about each piece, ensuring you are well-informed before making a decision. Feel free to ask any questions or request additional details about the product during your visit.
Warranty:
Currently, most of our products are Ashley furniture, which all have manufactures warranty automatically added! these warranties include 1 year on cushion and coils, 5 years on mechanism, and lifetime on frame! there is more info on this on Ashley.. this wouldn't include your 5 year old kid drawing on the cushion with a permanent marker. this is to be used if there is normal wear and all the sudden the cushion spring is loose, or the recliner handle goes out.. so all the normal warranty!
as far as premium warranties for our furniture items and non Ashley products. We do not provide the all covered premium warranties at this moment. So these are AS IS sales beside the Ashley manufacturers warranty. We believe in complete transparency about the condition and specifications of our products, and our team will disclose any relevant details during your visit.
Our Commitment to Customer Satisfaction: In the rare event that a transaction-related issue occurs due to an error on our part, we are dedicated to finding the best possible resolution. Whether it's compensation, replacement, or an alternative solution, we will work closely with you to address the situation and ensure your satisfaction.
Contact Us: If you have any questions or concerns about our returns and warranty policy, please do not hesitate to contact our customer service team at dawson@resslerfurniture.com We value your business and are here to assist you in any way we can.
Thank you for choosing Ressler Furniture for your furniture needs. We appreciate your understanding of our policies as we strive to provide you with a positive and transparent shopping experience.